Identified - There is currently an ongoing performance issue with the file servers. This will likely cause slow loading of file previews and file downloads, currently. Projects which contain a large number of files may have difficulty loading the 'files' tab. If you get stuck in this situation, please wait for a few minutes and then reload Via. If you are still stuck, please contact support.
Oct 19, 2026 - 09:11 BST
Oct 19, 2026 - 09:11 BST
Update - Systems should have returned to normal however we continue to monitor
Oct 18, 2026 - 07:58 BST
Oct 18, 2026 - 07:58 BST
Monitoring - Files should be available again in the applications. We're currently working to clear some of the backlog with the automated queues. Performance may be a little slower at the moment.
Oct 17, 2026 - 07:39 BST
Oct 17, 2026 - 07:39 BST
Investigating - As you may be aware, an issue with the file server means that project files are not currently available. The issue manifested around 4pm this afternoon. This means that accessing and writing project files is not currently possible. This includes uploading files through the phone app and email filing. We are working with IT to resolve the issue and will update here in due course. We are sorry for the inconvenience.
Oct 16, 2026 - 19:17 BST
Oct 16, 2026 - 19:17 BST
Via
Operational
Email Filing
Operational
Qeye mobile app
Degraded Performance
Phones
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.